Van Duuren informs clients better about delays with AI prediction
Van Duuren is a logistics service provider that is always on the move. The company distributes goods throughout Europe with scheduled services. The aim is to have deliveries on time in 97 percent of cases. If this is not possible due to circumstances such as traffic jams, the company would like to inform customers in good time.
Unfortunately, on busy days, customer service was not always able to manually check the progress of all shipments. That is why BPSOLUTIONS was asked to help predict delays so that customers can be informed faster and more easily. Sharing this information leads to more understanding, satisfaction and growth.
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